Product Exchanges and Returns
We offer free exchanges or returns in case you are not fully satisfied with your purchase.
Please contact us at firstname.lastname@example.org for a size swap or return within 28 days of receiving the goods. We will then accommodate you with the correct exchange/return address and provide you with a different sized pair of shoes or refund.
In order to be eligible for an exchange or return you must return the goods in original and unworn condition (please try on shoes on a soft surface to prevent scratching) together with the original packaging, within 28 days of receiving the goods. When these conditions are not met, Baudoin & Lange is unfortunately unable to issue an exchange or refund.
Refunds will appear in your account within 5 working days of receiving the goods back at our ateliers, depending on your bank/card issuer. Unfortunately, we cannot refund any possible duties and/or taxes that are made by sending and returning the product(s)
The returned product/products remains your responsibility until it arrives at our ateliers.
Please be aware that products from the following categories (Precious leathers, Special Orders, Limited Editions), and customised / personalised items are unfortunately not eligible for any exchanges or returns and sales are final.