FAQ Exchanges and Returns

We provide complimentary exchanges or returns if you're not completely satisfied with your purchase.

For a size exchange or return within 28 days of receiving the items, please reach out to us at contact@baudoinlange.com. We'll supply you with the appropriate exchange/return labels and assist you in obtaining a different shoe size or a refund.

To qualify for an exchange or return, you must send back the items in their original, unworn condition (please test shoes on a soft surface to avoid scratches), along with the original packaging, within 28 days of receipt. Baudoin & Lange is unable to issue an exchange or refund if these requirements are not met.

We will honour 1 exchange per order.

To ensure fair use of our returns service, a restocking fee applies where three (3) pairs or more are returned from a single online order. In such cases, Baudoin & Lange may deduct a fee equal to 15% of the total order value from the refund to cover handling, shipping, duties, and processing costs. This will always be clearly reflected in the final refund confirmation.

Refunds will be credited to your account within five business days of our ateliers receiving the returned goods, subject to your bank/card issuer's processing time. We are unable to refund any duties or taxes incurred during shipping and returns.

The product(s) being returned remain your responsibility until they reach our ateliers.

Please note that items from the following categories: Precious Leathers, Special Orders, Discounted items, Sale items, and customised/personalised products are not eligible for exchanges or returns, and all sale products are final.