FAQ Exchanges and Returns
We provide complimentary exchanges or returns if you're not completely satisfied with your purchase.
For a size exchange or return within 30 days of receiving the items, please reach out to us at firstname.lastname@example.org. We'll supply you with the appropriate exchange/return address and assist you in obtaining a different shoe size or a refund.
To qualify for an exchange or return, you must send back the items in their original, unworn condition (please test shoes on a soft surface to avoid scratches), along with the original packaging, within 30 days of receipt. Baudoin & Lange is unable to issue an exchange or refund if these requirements are not met. We will honour 1 exchange per order.
Refunds will be credited to your account within five business days of our ateliers receiving the returned goods, subject to your bank/card issuer's processing time. Regrettably, we are unable to refund any duties or taxes incurred during shipping and returns.
The product(s) being returned remain your responsibility until they reach our ateliers.
Please note that items from the following categories (Precious Leathers, Special Orders, Discounted items) and customised/personalised products are not eligible for exchanges or returns, and all sales are final.